Welcome to Laag Palawan.

These Terms of Service explain the terms and conditions that apply when you use the Laag Palawan website or book our tour services. By making a booking through our website or by booking directly with Laag Palawan, you acknowledge that you have read and understood these terms.

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1. Our Tour Services

Laag Palawan provides island-hopping and related tour services in El Nido, Palawan, Philippines.

Our tours may include Shared Tours, Private Tours, and other tour services offered through Laag Palawan.

Each tour may have different inclusions, exclusions, schedules, pickup arrangements, and additional fees.

Guests are encouraged to carefully review the details of their selected tour before booking. The applicable tour page or booking information will indicate the inclusions, exclusions, pickup arrangements, and additional fees for that service.

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2. Booking Confirmation

Bookings made through the Laag Palawan website are automatically confirmed once the required payment has been successfully completed.

Guests are responsible for providing accurate and complete information when making a booking, including their name, contact information, tour date, number of guests, accommodation details, and other information requested during the booking process.

Please make sure that your contact information is correct and active. Laag Palawan may need to contact you regarding your booking, pickup arrangements, schedule, or other important tour information.

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3. Down Payment and Payment

A 20% down payment is required to confirm a booking.

The 20% down payment is non-refundable.

The remaining balance must be paid on the day of the tour before departure, unless another payment arrangement has been agreed upon directly with Laag Palawan.

For bookings made through the Laag Palawan website, PayPal is currently the available payment method.

Guests who book directly through Laag Palawan's official contact channels may also have other payment options available, including GCash, PayPal, or bank transfer.

For your security, please use only the official Laag Palawan contact details and social media links provided on our website.

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4. Cancellation by the Guest

If you need to cancel your booking, please inform Laag Palawan as early as possible and, whenever possible, at least 7 days before your scheduled tour date.

Advance notice is important because preparations for your tour may already be made before the scheduled date, including securing a boat or tour slot, arranging crew, preparing food, and making other necessary arrangements.

The 20% down payment remains non-refundable.

If you have paid more than the 20% down payment, the additional amount may be discussed with Laag Palawan depending on the circumstances of the cancellation.

For cancellations made less than 7 days before the scheduled tour date, guests are still encouraged to contact Laag Palawan as soon as possible. Any additional amount paid beyond the non-refundable down payment will be reviewed and discussed based on the circumstances.

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5. Rebooking and Rescheduling

Guests may request to reschedule their tour by contacting Laag Palawan at least 7 days before the scheduled tour date.

Rescheduling is subject to availability and confirmation by Laag Palawan.

Guests may use the official contact information provided on our website to request a new tour date.

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6. Weather and Coast Guard Cancellation

The safety of our guests and crew is our priority.

If a tour is cancelled by Laag Palawan due to unsafe weather conditions, or if the Philippine Coast Guard cancels or prohibits the tour for safety reasons, guests will receive a 100% refund of the amount they have paid.

Laag Palawan will communicate with affected guests regarding the cancellation and refund arrangements.

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7. Tour Schedule and Pickup

Shared Tours

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Shared Tours operate on a fixed schedule because other guests are joining the same tour.

The standard pickup period is generally 8:00 AM to 9:00 AM, with the standard tour departure at approximately 9:00 AM.

Guests are expected to be ready during the agreed pickup period.

After the scheduled departure time, a 10-minute waiting period will generally be allowed. After this period, the boat may depart without the guest in order to avoid delaying other guests.

Private Tours

Private Tours provide more flexibility when arranging the schedule.

Guests may request an earlier departure time by contacting Laag Palawan directly. Early departure requests are subject to availability and confirmation.

Guests who expect to be late should contact Laag Palawan as soon as possible so that reasonable arrangements may be considered.

Pickup Area

For Shared Tours, free pickup is available within the El Nido Town Area.

For Private Tours, free pickup and drop-off are available within the El Nido Town Area.

Guests staying outside the applicable free pickup area may contact Laag Palawan before booking to ask whether their location is covered or whether an additional pickup arrangement may be available.

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8. No-Show and Late Arrival

We understand that unexpected situations may sometimes cause delays. Guests who expect to be late or are unable to join their scheduled tour should contact Laag Palawan as soon as possible using the official contact information provided on our website.

Shared Tours

Because Shared Tours include other guests and operate on a fixed schedule, the boat cannot normally wait for an extended period for one guest.

After the scheduled 9:00 AM departure time, a 10-minute waiting period will generally apply.

If the guest does not arrive during this waiting period and does not contact Laag Palawan, the booking may be considered a no-show.

In the event of a no-show, the 20% down payment will be retained.

Guests with special circumstances are encouraged to contact Laag Palawan so the situation can be discussed.

Private Tours

For Private Tours, a one-hour waiting period will generally apply when a guest is late.

Guests who expect to be late should contact Laag Palawan as soon as possible.

When we receive notice of a delay, we will do our best to make reasonable arrangements depending on the circumstances and the availability of the boat and crew.

If the guest does not arrive within the applicable waiting period and does not communicate with Laag Palawan, the booking may be considered a no-show.

In the event of a no-show, the 20% down payment will be retained. Any other arrangement may be discussed directly with Laag Palawan depending on the circumstances.

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9. Itinerary Changes

Island-hopping itineraries may be affected by weather conditions, sea conditions, local regulations, destination restrictions, capacity limitations, or safety considerations.

For safety reasons, Laag Palawan may change, replace, or remove a destination from the planned itinerary when necessary.

While we will make reasonable efforts to provide an enjoyable tour experience, a specific replacement destination cannot always be guaranteed.

The final itinerary may depend on the conditions and applicable restrictions on the day of the tour.

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10. Guest Responsibilities

Guests are expected to:

• Provide accurate booking and contact information.

• Follow the instructions of the tour guide during the tour.

• Follow applicable safety and environmental rules.

• Respect the destinations, marine environment, local communities, and other guests.

• Take reasonable care of any equipment provided during the tour.

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11. Children

Children 4 years old and below may join the tour free of charge, subject to the applicable tour arrangements.

Parents or accompanying guardians remain responsible for the care, supervision, and safety of their children throughout the tour.

Although a tour guide will be present to assist with the tour, parents or guardians remain responsible for supervising their children during the trip.

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12. Food Allergies and Dietary Information

Laag Palawan asks guests to provide information about any food allergies or dietary restrictions during the booking process.

Guests should provide complete and accurate information as early as possible so that appropriate arrangements can be considered before the tour.

Guests with known food allergies or dietary restrictions should inform Laag Palawan before the tour.

If a guest has a known food allergy or dietary restriction but does not provide the information during the booking process or otherwise inform Laag Palawan in advance, Laag Palawan cannot take that undisclosed information into account when preparing the tour.

Guests with serious or severe food allergies are encouraged to contact Laag Palawan directly before the tour to discuss their requirements and what arrangements may be possible.

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13. Personal Belongings

Guests are responsible for their own personal belongings throughout the tour.

Guests are encouraged to avoid bringing unnecessary valuables or items that are not needed for the trip.

Any belongings brought during the tour should be kept and looked after by the guest.

Laag Palawan is not responsible for personal belongings that are lost, misplaced, or damaged as a result of the guest not properly securing or looking after them.

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14. Tour Inclusions, Exclusions, and Additional Fees

Tour inclusions and exclusions vary depending on the selected service.

Guests should carefully review the details of their chosen tour before booking. Applicable inclusions, exclusions, pickup arrangements, and additional fees are provided in the relevant tour information.

For example, pickup arrangements may differ between Shared Tours and Private Tours.

If you are unsure whether your accommodation or location is covered by the free pickup service, please contact Laag Palawan before booking.

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15. Photos and Videos

Laag Palawan may take photographs or videos during tours for documentation or promotional purposes.

We will ask for permission before using identifiable guest photographs or videos for promotional purposes.

If a guest does not wish to have their photograph or video used, they may contact Laag Palawan through the official contact information provided on our website.

If a guest requests the removal of an identifiable photograph or video of them used for promotional purposes, Laag Palawan will arrange for it to be removed from our promotional use as soon as reasonably possible.

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16. Website Information

Laag Palawan makes reasonable efforts to keep the information on its website accurate and up to date.

However, tour prices, availability, schedules, inclusions, exclusions, pickup arrangements, and other information may change when necessary.

Guests are encouraged to review the complete information for their selected service before completing a booking.

A booking is considered confirmed according to the booking confirmation terms stated in this policy.

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17. Third-Party Services

The Laag Palawan website may use third-party services to provide certain functions, including payment processing, website services, booking features, or other online services.

The use of these third-party services may also be subject to the terms and privacy policies of the respective providers.

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18. Changes to These Terms

Laag Palawan may update these Terms of Service from time to time to reflect changes in our services, booking procedures, or business practices.

Any updates will be posted on this page together with the revised Last Updated date.

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19. Contact Us

If you have questions about these Terms of Service, your booking, or our tour services, please contact Laag Palawan through the official contact information provided on our website.

By booking with Laag Palawan, you acknowledge that you have read and understood these Terms of Service.